United: We’ve finally reached a settlement with the passenger we had airport security beat up and dragged off the plane. Whew! That was awful!
Delta: Hmmmmmmm…. free publicity. Watch this!
The Schear family of Huntington Beach says they were flying from Hawaii to Los Angeles last week when airline staff asked them to give up a seat occupied by their 2-year-old son and carry him on their laps for the duration of the flight.
They tried to refuse and argued with airline staff, but say they were threatened with being sent to jail.
“You’re saying you’re gonna give that away to someone else when I paid for that seat?” Brian Schear says to an airline employee. “That’s not right.”
Eventually he agreed to hold his son on his lap for the flight – but it was too late. The airline said the whole family had to leave.
Unlike United, Delta did have a clause in their Contract of Carriage that specifically states transport can be refused “when the passenger …fails to obey the instruction of any member of the flight crew.” So, they were well within their right to kick a passenger who was being uncooperative with the instructions of the flight crew off the flight.
- The passenger – after being threatened with jail – agreed to give up the seat he paid for and hold his toddler in his lap.
- The whole family was booted off anyway.
- The flight attendant tells the passenger that per FAA rules, two-year-old child cannot have their own seats, and must sit in their parents’ laps the entire time. Unless I’m missing something, that is a blatant lie..
When traveling with a baby, most commercial airlines define an infant as less than two years old (no more than 24 months of age). Since children vary in size, it’s recommended that parents travel with the child’s birth certificate if he or she is between one and two years of age. Most airlines require children under two to be accompanied by an adult over 18 years of age. However, some allow the adult to be only 14.
If the child meets the age requirement, parents are not required to buy a kid’s airline ticket for a domestic flight as long as the child is traveling with a paying ticketed adult. Instead, children under two can legally ride on the parent’s lap. For international flights, lap children may have to pay 10 percent of the adult fare and taxes and surcharges may be applicable. The airline might even require them to have a paper ticket purchased at the 10 percent rate.
Nothing I have seen specifies that a child who is two years old cannot fly in a car seat in his own seat and must sit in a parent’s lap, as the flight attendant claims. Nothing. As a matter of fact, the FAA specifies that “Your arms aren’t capable of holding your child securely, especially during unexpected turbulence.”
So Delta lied.
And Delta, on its own company website recommends children under the age of 2 should fly in individual seats while secured in an approved car seat, and the LA Times spoke with FAA spokeswoman Allison Duquette, who told them FAA rules only govern safety, and there is no written federal policy about the use of an assigned seat by a passenger who is not the person the ticket was originally purchased for, as the airline staff claimed in the video, according to FAA spokeswoman Allison Duquette, who said FAA rules only govern safety.
So Delta lied again.
So once again the plane is overbooked, the passengers are already seated in the seats for which they paid, and the employee attempts to force them to vacate one seat by forcing them to hold a toddler in their lap for five hours by threatening them with jail and lying to them. And when the threat worked, and they grudgingly agreed, they were thrown off the flight anyway, and their seats were given away, while they had to purchase new tickets at the bargain price of $2000 the next day to get home. They were not belligerent. They were not a threat to anyone’s safety. And yet, the airline decided to kick them off anyway.
I suppose their claim that they originally bought the seat for one child, but then used it for their second child, so therefore the first child is technically a no-show, so they can give the seat away, does hold some merit – technically. However, I would submit that this is the shittiest, most repugnant excuse for customer service I’ve seen since United had Dr. Dao dragged off its plane limp and bloodied. Fact is they paid for this seat. Fact is they lied to him about FAA regulations. Fact is THEY THREATENED HIM WITH JAIL! Literally, jail – for the heinous crime of wanting to retain the seat for which he had already paid. Fact is they booted off this family even though, the video clearly shows the passenger kept his cool and in the end agreed to take the child in his lap.
After relenting, and then being told that the family will have to leave the flight anyway, the passenger asks what he’s supposed to do – at midnight – and how he’s supposed to get home. The flight cunt replies “Sir, you should have thought about that in the beginning. At this point you guys are on your own.”
I’m beginning to suspect that unless you shell out hundreds of dollars extra to fly first or business class, you’re nothing but a nuisance to American air carriers. You’re something to be disdained because you chose the least expensive option for your flight. You are something to be abused, if they feel it’s necessary, because FUCK YOU! That’s why. You paid less, so you must be some poor trash that can be treated as such. You’re cattle to be treated as something less than human, even though you may have paid thousands of dollars for a seat in their overcrowded, smelly, many times filthy tin can.
But until passengers refuse to travel by air en masse, this kind of treatment will continue, because the airlines are happy to know you have few other options.
And hell, even if we boycott air travel, I’m sure they’ll just whine about how they’re critical to national security and get more taxpayer dollars anyway.