Home Depot: Not all veterans are created equal

I’m not the type of person who goes around demanding a veteran discount everywhere I go. It’s not a thing for me. I generally feel funny even asking about a possible discount, because I’m fortunate enough not to rely on it. But some veterans do. Some aren’t lucky enough to have an amazing job that allows them not to be concerned with something as small as a military discount. Some must save every penny.

That said… if a place of business advertises it and markets itself as an enterprise that wants to thank veterans for their service by giving them a discount, I would certainly expect them to honor it. I did a little research, and I haven’t seen Home Depot’s corporate policy regarding veterans’ discounts. Guardian of Valor detailed Home Depot’s policy a couple of years ago after some veterans said Home Depot didn’t honor their discounts, so they contacted the company. They received the following reply.

In reference to your e-mail, effective March 2010 we began offering,
when asked, a year round 10% discount, up to a $500 maximum
no registration needed, to all active, reserve, retired or disabled
veterans and their family members with a valid military ID.All other
military veterans will qualify for a 10% discount in your area during
Memorial Day, Fourth of July, and Veterans’ Day .
This philosophy is consistent with our long standing price match
guarantee. Please note that The Home Depot will offer a 10% Military
discount up to $500.00 maximum no registration needed.

Eligibility for discount:

1. The discount is only for active, reserve, retired or
disabled veterans and their immediate (mother, father, brother, sister,
child) family members.

2. The discount is only available on in-stock and special
order merchandise and online purchases. To utilize the discount online,
please call the Online Customer Service team at 1-800-430-3376.

3. This discount is not available for Installation Services
or for Deliveries (store and Service Provider).

4. The discount is only available on the day of purchase –
customers cannot get discount on a previous purchase
Customers must have one of the valid IDs listed below for year round discount:

  1. Active Duty Military ID card with a picture.
  2. A retired Military ID card with a picture.
  3. VA Card (Department of Veterans Affairs) – MUST have the
    words SERVICE CONNECTED under picture.
  4. Active Military and Retired Military ID card for
    spouse/dependents

A retired veteran must have qualified and gone through retirement with
the Military. Disabled Veterans should have a Veteran’s Identification
Card (VIC) that is given to them from the Department of Veteran’s
Affairs. The VIC and their Driver’s License should be sufficient
identification to get the everyday Military Discount.

The Home Depot is dedicated to supporting and honoring our men and women
in uniform through our business practices, recruitment efforts and
corporate contributions. We offer this discount to thank them for their
outstanding service to this nation and to help make their homes more
comfortable and safe.

The Home Depot appreciates your business and would like you to continue
to rely on us for your home improvement needs.

OK, fair enough. They are a business, and they certainly should be able to decide to whom they give a discount, if at all. I have no problem with this.

Here’s the deal, though. Let’s say you go to a particular Home Depot for years. Let’s also say you are a veteran who hasn’t retired, but who served his or her country with honor for several years. Let’s say the store kindly gave you a discount every time you have gone there and presented your VA card. And let’s say one day, you come in, and the store tells you that your service was no longer good enough to receive a discount, and that after years of giving you a discount, they’ve decided to follow their policy and deny you the discount you have been receiving all along.

This is exactly what happened to a friend of mine at the Home Depot in West Wichita, Kansas. He writes:

Here’s what I love about America. Freedom to take my business where I want. I’ve been going to Home Depot for years and getting 10% off with my VA military ID card, whenever I remember to mention it. Today, I was told that it wasn’t enough proof that I was a veteran by the cashier. I asked to speak to the manager and he showed me a corporate statement that said only veterans with 20 years or with a service-related disability would be allowed the 10% discount. I said that was unfortunate, since there were tens of thousands of veterans waiting for care at VA. I was doing ok with this whole thing…until the manager said “You can’t just do four years any more and get a discount.” (emphasis mine) I asked him how many years he had served and he said none. So I said “a guy or gal can serve four years active duty, do at least two tours in Iraq or Afghanistan, and that’s not good enough for Home Depot to show their gratitude with 10% off?” Answer? “No.” I said, really gritting my teeth now but keeping my voice calm, that I would never shop at Home Depot again. I would be taking my business anywhere else than Home Depot. He said that was my choice. I said yes, yes it was. It was corporate Home Depot’s choice to narrow who gets a discount at their stores, so my choice will be to make sure they never, ever see a thin dime from me again.

home depotThis is not about entitlement, folks. No one is entitled to free stuff at anyone else’s expense, unless they freely choose to give it. This is about more than that.

There are several issues at play here.

1) My friend was happy to just let it be, until the manager, who had apparently never served a day in his life, took it upon himself to disparage my friend’s service.

“Just do four years…” Really, dickhead? Service members have gotten deployed, maimed, and killed in less time than that! Getting blown up or shot takes just a few seconds, and the enemy doesn’t give a damn whether you’re on your first enlistment or fourth!

2) Why is it that someone with four, eight, or even 12 years of service is somehow not good enough for Home Depot to offer a discount?

Did they not sacrifice enough? Were multiple deployments, time away from families, loneliness, and in some cases grief at the loss of a significant other, who just couldn’t take the separation, not enough of a sacrifice?

3) Consistency. If you’re going to honor a veteran’s service for years, then at the very least be polite, honor it this time, but politely inform them that the store has applied the discount policy incorrectly, and that in the future, they will have to pay full price. Certainly don’t have a manager tell them that their service wasn’t good enough!

Common courtesy. Look it up. I’m fairly sure that my friend would have simply thanked the manager and gone on his merry way. Maybe he would have made the decision to return to this Home Depot store, and maybe not. We really are free to make that choice.

But I can guarantee you, that after having his service degraded by this sniveling ass weasel, who admits to never having taken the oath, never have made the sacrifice, let alone ever deployed, my buddy will not be coming back to this Home Depot or any other.

And neither will the many veterans who read this blog.

No one is entitled to a discount. But everyone should receive a modicum of courtesy and not have their military service belittled by a snotty jerk, who barely knows the meaning of customer service.

For future reference, Home Depot, some service members make the military a career. Others leave after a few years for various reasons – everything from family, to medical, to employment. That does not mean their service should be any less appreciated and any less honored.

As for your store manager in West Wichita, Kansas…

You may want to teach him how to not be a dick.

64 responses

  1. No no. store manager was a total fuckstick. He should be disciplined. Not necessarily fired. But in the least. written up, ass chewed up one side and down the other and beaten upside the head with clue by 4 til he gives your friend an apology.

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    1. LOL – I leave the “teach him not to be a dick” details up to the store.

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  2. Well, I generally don’t go to Home Depot for anything for several reasons, one of them being that the service is poor and if you have questions about something, you have to hunt like crazy to find a clerk to answer them. I usually go to Ace for small stuff, because they’re always happy to answer any questions I have, even if I don’t buy anything but birdfood, and Menard’s for big stuff, and ditto – even if I don’t buy anything in a particular department, they’ll still answer questions about a product. Sometimes they’ll even tell me to wait until the season is over to get a better sale price.

    However, this kind of thing will definitely keep me away from Home Depot, period.

    Generally, I don’t ask for discounts because I do shop for things when they go on sale and have lower prices, and I use store coupons a lot as well as those ‘rewards’ cards they send me.

    But this? The store manager needs someone like me to fill a cart with junk, ask about a discount and when he says something snide about my service, tell him he can put the stuff back on the shelf himself, because I’m going to Menard’s. That ought to piss him off.

    Yeah, sometimes, I’m a dick, too.😉

    Liked by 1 person

    1. That’s not being a dick. That’s a logical reaction to someone who is. Fuck them.

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  3. On the one hand, while my time in was honorable enough that I finished my tour and collect all the “you didn’t do too badly” awards, it was enough “nothing special” that when people thank me for my service I look over my shoulder to see who they’re talking to.

    On the other, every person who joins the service signs over to the United States a check “payable for any amount, up to and including my life”. So when somebody disparages my brothers’ and sisters’ service, well “pisses me off” is entirely too mild an expression.

    BTW, did you change the settings on your blog? Previously when I got email notifications of new posts they included the content so I could read them there then click the comment link in the email if I was so inclined. This time I got the comment link, but no content.

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    1. I didn’t. WordPress vomited just as I hit the publish button. All the content disappeared as soon as I did. Not sure what happened, so I had to copy and paste all the text from a previous draft.

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      1. WordPress delenda est.

        Liked by 1 person

  4. This is on par with performers (Justin Bieber, et. al.) who compare their performances to tours of duty in a war zone.
    #Notac_Lue!

    Liked by 1 person

  5. To paraphrase Jimmy Buffett, “You got dicks to left, dicks to the right…”

    Hum Deposit should rethink their policy…unless it’s really just a public relations ploy to begin with. Which wouldn’t surprise me.

    Happily, there are businesses, large and small, out there that do show their appreciation for those who served honorably, for whatever number of years. When purchasing a handgun at a locally-owned sporting goods store recently, I noticed a sign at checkout announcing a 10% discount for LEOs and active duty military personnel. I asked politely if former military qualified for that, offering the laminated copy of my DD214 I keep in my wallet. “Sure,” the young man at the register immediately replied and rang up the not- insignificant discount. And my cell phone provider (“Brand V”) gives the same discount to honorably discharged veterans as they do to active duty and current Federal employees. These are the kind of folks I like to seek out and reward with my business.

    Liked by 3 people

  6. I often think back to my youth with sorrow for not having served in the military. However, that does not change the fact that now I spend money in stores like Home Depot nearly every week. For the most part, I have not gone there, as the prices and service don’t compare to my local Lowe’s, but you can bet that they will not see me ever again. It is a shame, as I know that it is not corporates fault, but when something like this happens, the fallout is often unavoidable. Good for Home Depot for the discount, but too bad for the dick that dishonored your friend and by association all veterans.

    And thanks to him for his service to our country. And again, thank you, Nikki, for your service to our country, and to your offspring as well. You have every right to be proud.

    Liked by 1 person

  7. Never cared for Home Depot anyway.

    On the other hand, I went into an O’Reilly’s Auto Parts store a while back. When I was checking out, the guy asked, “Military?” I responded, “What?” having finished service 25 years ago. He mentioned their military discount, so I said something like, “I was, but that was a long time ago.” He replied,”Close enough” and gave me the discount.

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  8. I work part time at home depot. I am also married to a retired army veteran. We are extremely generous with this discount here in Leavenworth, and probably half the employees are veterans.

    I would question the story you have. I have never witnessed any store manager or assistant store manager speak to anyone this way.

    Now, there are limits. If something is already on sale, you cannot get a military discount on that thing.
    If you have a purchase of over $500, you can only get a $50 discount.

    If you have a business and are using the military discount for business purchases – well, obviously, that is a different story. I can’t go to the Commissary and PX and buy stuff to use in my business, either, are they anti-veteran?

    I normally agree with what you have to say. However, you are relating one person’s story as if 1. It is a completely honest story and 2. It is this way company wide.

    I think your friend should take this up with Home Depot’s corporate offices, if he/she really thinks he/she has been dissed.

    I, for the first time, am kind of disappointed in your reporting on this, and I would think you would do some of your own research before jumping in to smack around and American company that employees tons of veterans.

    My store manager is a veteran, for example. (I am too, but I was only in the Army Reserve for a few years, I don’t try to get jobs as a veteran because there are so many who have done so much more than I.)

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    1. Beth, a couple of things.

      1) I trust my friend implicitly. Just because you work at a store that would never employ someone who does this, doesn’t mean that another store doesn’t. There are douchebags everywhere.

      2) I was very specific that this particular incident was at this particular store.

      3) I do have a problem with treating some veterans as if they’re lesser veterans than others. THAT is a company-wide policy with which I disagree.

      4) I don’t understand your disappointment. I have said more than once that no one is entitled to a discount, but that if you’re going to offer one, be consistent. That is my opinion, and you’re jumping all over me as if I’m personally offending you.

      The store should damn well take care of this particular employee. My friend was more pissed off about the fact that this manager said that to him, and certainly not about the discount, and stated so several times.

      You act like you 1) know all the employees in all the Home Depots in the country, and 2) cannot imagine that there are some managers who are jerks.

      In any case, I think your offense is misplaced.

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      1. Did you not see where I suggested your friend should take this up with the corporate offices? If you read your comments, this post will stop people from shopping at all Home Depots – is that fair?

        Again, I don’t think you reported on this, you just spread a story.

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        1. I’m sure my friend will do exactly that.

          I’m a blogger, not a reporter. I don’t pretend to be. My journalism days are over.

          The story is true, and Home Depot needs to make it right. Writing about a true incident is, indeed, fair. Making things right is what will bring customers back.

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        2. I don’t believe anyone unless I know of a second witness, sorry, even my best friends have been known to stretch the truth a bit.

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        3. And by the way, this is not the first Home Depot rudeness story I’ve heard. It’s just the first one I’ve written about.

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      2. And I hope that your friend does take this to corporate and that you also let everyone know what the results are of that.

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        1. Beth, that could perhaps be a fair thing to do, but not necessarily Nikki’s responsibility. This is her blog to do with what she wishes, and if she wants to say that people should never shop at K-Mart because K-Mart sucks, she has that right.

          As far as not believing anyone unless having a second witness, you must be a joy to have as a friend. If someone says there is a great new restaurant in town, you should try it, do you take their word for it if they are your friend, or do you send a scout from the culinary institute at the local community college for a second opinion?

          By this one bad manager making this one inappropriate statement to this one veteran, who happened to be a friend of a blogger with a following of people who tend to admire veterans, he has hurt the bottom line of Home Depot in ways that perhaps they will not feel, but then again, they very well might. If nothing else, the bad will he has generated for the chain has cost them at least one customer for life, and unless I miss my guess, probably many others.

          The sad thing is, this same guy could have done the exact opposite, like you do in your store, and for a measly 10%, could have made so much more over the years. Do you think it is for no reason that contractors get a discount? Its because of the amount of business that they generate. The word of mouth is the best advertisment. And that is what was missed out on here.

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  9. The store manager might have a new experience.
    Bernie Marcus, the guy that started Home Depot, is BIG on corporate giving to veteran’s services. Cool for me if I get 10% off because I served in Germany 40 years ago, but for my first-born son, who got blasted into a concrete wall by a 155 mm rocket in Afghanistan, the SHARE program at Emory University Hospital Spinal Center was a life changer. That program gets almost no government funding at all. Bernie Marcus personally gave a million bucks to get it started, and continues to provide support.
    So, depending on how far up the tree this incident reaches, I do believe the manager will have a learning opportunity.
    Oh, yeah, here’s another thought: we don’t have service in the same way that Johnny Rico’s contemporaries did. Nobody is feeling caterpillars for fuzz, just because that’s all they can do. Every single member of the armed forces is filling a slot that someone of a higher pay grade than a Home Depot store manager felt was important to national defense. I checked water supplies, but my REAL job was to be in the way if the tanks started to roll across the Fulda Gap. (It worked, too.) So, Mr. Store Manager, you may not value the four years, but it ain’t yer privilege to express yer opinion without you get some of your own crap coming back. See?

    Liked by 1 person

  10. Oh, one more thing. Home Depot employees do not get any discount on merchandise at all. Consider that when slamming a company that does do more for veterans than WalMart, Target, Sears, K-Mart, you name it – in giving a discount at all.

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  11. I don’t think any veteran is LESS than any other veteran (standard disclaimers for other-than-honorable discharge benefits), because we all went to where they told us to go and did what they told us to do. I DO think that a case can be made for providing ADDITIONAL consideration for those with a service connected disability.
    But, in this case, that isn’t the issue. The issue is that this particular veteran had his service disparaged by this particular store manager, who was, in yer words, being a duck.

    (Ummm…nor sure I understand that part so well. I mean I know about the saying, if it walks like a duck, etc, but I don’t see the application. )
    (Maybe he’s like a duck because he was quacking like Donald Duck does when he gets mad.)
    (Maybe it’s an extended metaphor, that he was being peremptory and hostile, like DONALD Trump, who has the same name as DONALD Duck.)
    (But I often don’t understand things I read. Or maybe I don’t read things I understand.)

    At any rate: don’t be a duck!

    (Evidently, that’s a bad thing, or something. I’m just gonna go with the flow here.)

    Liked by 1 person

  12. Have used the “Veteran’s discount” a number of times at our local Home Depot. They have always been courteous. And yes, sometimes the store does seem a little sparse on help, especially when you have a question about an item (but not 2 minutes before that..then there are scads of eager employees ready to lend a hand)…but that may be more of a “Murphy’s Law” corollary, than a problem with the store.

    Anyhow, I am thinking this may be something specifically tied into one store, and the (serious) lack of an individual in management, having the proper skills/attitude to do their job.

    If this kind of thing (disrespecting of anyone’s honorable service) becomes the rule at Home Depots, rather than the exception, then I will take my business elsewhere. Until that time, I will chalk this up to a concern with one store, and not take the whole company to task.

    As an aside, I have a friend whom I grew up with, who was a Vietnam era vet (USMC). He is the one who told me about Home Depots discount. He has been using that for years, (different store/location from me, but in the same state) and has never had an issue.

    I wish your friend the best of luck in getting this resolved (the disrespect issue, if nothing else). No one should have to put up with that sort of crap, at any business or public venue.

    Liked by 2 people

  13. RE: [OT] Conspiracy Theory — Reprised

    I apologize for being ‘off-topic’ in this thread, but when I returned to the thread about ‘Trump Supporters being Hypocrites’ to provide this new revelation of government conspiracy—something Nicki apparently doesn’t believe happens, based on her comments to me—I found the thread closed for comments.

    Accordingly, I’m obliged to mention is here.

    Nicki….check out today’s report at Instapundit about the CDC advising government employees to protect themselves from exposure to TB from illegal immigrants while not do so for the general public.

    Glenn Reynolds adds…..

    Meanwhile, members of the public who said similar things were called paranoid racist conspiracy-mongers. — Glenn Reynolds

    Regards,

    Chuck(le)
    [A good conspiracy is unprovable. I mean, if you can prove it, it means they screwed up somewhere along the line. ]

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    1. ADDENDUM: The entry is at 7 am Instapundit-Local today.

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    2. We’ve known for a while that illegal aliens do bring TB, antibiotic resistant bacteria, dengue, swine flu, etc. There are stories about it from 2014. Why is this a conspiracy? It’s a well known fact.

      Liked by 1 person

      1. RE: Why?

        Because the government has been covering-up the information.

        Judicial Watch—if you’d followed the linkage—brought it out into the open from the CDC.

        Now Infowars and Drudge Report are jumping all over it.

        As the tag-line stated, “….if you can prove it, it means they screwed up somewhere along the line.”

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        1. If government was covering up the information, why was it all over the Interwebz?

          Infowars. Great. Someone here is citing that conspiritard shit show. Sigh.

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        2. RE: Why? Again?

          Nicki, anyone with more than two synapses to rub together between their ears could see the cause of all these out breaks of odd diseases heretofore unknown or rare amongst US. And correlate it with the influx of illegals from way back when they first showed up in the media. Including you and I.

          And I told why it’s all over the media now. Because—if you’d followed the links at Instapundit—Judicial Watch had spilled the beans in a most public manner. Something to do with a ‘smoking gun’ document published by the CDC. Published in a manner ONLY to government employees, instead of to the general public.

          As for Infowars, why don’t to condemn Matt Drudge as well? I only mentioned Infowars because Matt Drudge links to them on occasion as well.

          You don’t like Infowars? Not my problem. I’m more interested in useful intell. And any source can be useful….provided its information correlates with other sources.

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        3. I don’t read Drudge either, but for more technical reasons than anything. That’s beside the point. InfoTards is sometimes right, but then so is a broken clock. I do not go to their site, nor do I consider them a reliable source.

          That said, what I said was that it was all over the media back in 2014. This report from ABC focused on Border Patrol and their concerns in June, prior to the Judicial Watch release, which happened in July. An article in the Oxford Journal for Clinical Infectious Diseases pointed to concerns in the United States regarding illegal aliens and communicable diseases back in 2009. Judicial Watch files FOIAs that confirmed concerns we already knew about and that were out in the open before the influx of UMCs back in 2014.

          You can fap to government conspiracies all you want. I don’t care, to quote you – not my problem. Fact is it’s not a conspiracy if it was reported on and known years prior.

          Have a nice day.

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  14. RE: Twenty-Years Service Only?

    Interesting.

    I’ll have to check with my local Home Depot about this. It may be a change in policy.

    Were I the one who reported this, I’d have asked for a copy of the letter and then contacted Home Depot corporate HQ about it.

    Something I learned in my time as a staff puke and dealing with DACs….Don’t Trust….VERIFY!

    DACs were constantly pulling ‘policy’ out of their fourth-point-of-contact. And when held to the letter of the regs, they often backed down.

    I haven’t seen the letter that the store manager showed this person. I don’t know if it was on official letterhead or what. So I cannot evaluate it properly. But I would certainly have (1) checked with other store managers and (2) with Home Depot corporate HQ.

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  15. RE: Home Depot Where I Live

    They’ve always honored my retired military ID. But I guess that’s evidence of ‘Twenty-Years Service’.

    However, I doubt if they’d disavow other veterans or still ‘in-harness’ members of the armed forces. That’s because the local Lowe’s store—apparently—honors all veterans. And as we’re only a few miles away from some major Army and Air Farce installations in CONUS, to disavow actives and veterans short of twenty-years service would have a significant impact on their bottom line.

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  16. Thomas A. Chapman

    I have been reading here for quite some time but, have never posted a comment. I enjoy your postings and normally concur with the wit and common sense that appears here. I see nothing wrong with the perspective offered here but, would like to post my own to add to the thought process here.

    The bottom line is a business can do whatever they want in regards to providing a discount. I have seen things go from one end of the spectrum during my time to the other. I can remember not being able to get gasoline just because I was in uniform and treated like a bag of smashed assholes because people did not like the military. Targeted for traffic stops only because you had a DOD sticker, etc… Things have changed for the most part. I never ask for a discount. Ever. I am retired. If I am offered one I take it but I never ask.

    I live and shop in a military town so I see a lot of people that ask for said discount in many businesses. Many times they come across as demanding and entitled. I don’t want to be part of that group. I am just glad that things are different now and military service members are not treated as outcasts or targeted by law enforcement just because they are in the military. The store manager in the OP was wrong to disparage someone’s service if that is what occurred. The rest is spilled milk IMHO.

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    1. The bottom line is a business can do whatever they want in regards to providing a discount.

      Of course they are. Nobody has said otherwise. But the flip side of that is we can do whatever we want when it comes to voting with our dollars and with regard to using our free speech to encourage others to do the same.

      Liked by 1 person

      1. Thomas A. Chapman

        Of course you can spend your money where you want and say whatever you want. Nobody has stated otherwise.

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  17. Military discounts cause more trouble than they are worth. To me there is something dishonorable about asking or accepting one. I own several businesses. Never gave a military discount to anyone that asked if I had one. I have given countless ones or didn’t charge a veteran at all from time to time. That’s my prerogative. I have no issue giving a break to anyone that might need it for any legit reason.

    Walking into a store and expecting or demanding a discount from someone I do not know is ridiculous. I have had friends help me out along the way, we all have. (At least I hope we all have.) Accepting an offer of help/discount from a fellow veteran is one thing…expecting faceless corporations to provide them is another.

    Shame on those who get pissy about it.

    No, your service is not good enough to be entitled to a discount, suck it up neither is mine.

    Semper Fi.

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    1. RE: Military Discounts

      I’ve always been pleasantly surprised to be given a token of regard from business in such a manner.

      Never have asked for them, but cashiers—when they see the military ID in the clear plastic holder of my ID card on the outside of my wallet—have volunteered such.

      As has been commented elsewhere in this thread, it’s up to the business owner to decide on such matters. You don’t care to offer it. Fine by me.

      But I have to say that when I’m buying a major appliance it IS nice…..😉

      Apple Stores even do it. Which was VERY good, as I purchased two new machines this last month. TurboTax for 2015 wouldn’t run on my five-year old machine. And I needed a new laptop too. Again, I hadn’t asked for it. The cashiers noticed the ID card on my wallet. Saved me about $500….😉

      Liked by 1 person

      1. I never ask for it. It’s just not me. I don’t even think about it, honestly. I know some people do rely on those discounts, especially when they’re pinching pennies.

        Liked by 1 person

        1. RE: Pinching Pennies

          We’re not at that point, here. But I don’t pass up a $500 laying about loose, either.

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    2. You are once again missing the point, goof. It’s not an entitlement. It’s a matter or a ride store manager, who never served a day in his life, telling someone who has that their service wasn’t good enough. He got something normally, so he assumed it was fine. He was perfectly fine NOT receiving the discount, but again if you’re a corporation, be consistent and don’t allow your employees to be assholes to people.

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    3. “No, your service is not good enough to be entitled to a discount, suck it up neither is mine.”

      Uh, Dave, respectfully, that’s up to the organization whether they want to honor veterans (or any other group like disabled, govt. employees, seniors, etc.) with an additional discount. If they do, fine. If they don’t, fine. But there’s no reason (for the organization) to be rude and disparaging about it. That’s just poor form.

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  18. I usually shop at Home Depot. It’s easier to get in and out of than any of the Lowe’s around here. I’ve been surprised a couple of times by being asked if I was a veteran at Home Depot, and offered a discount when I showed my retired ID card.

    We’re also in a major military support zone, with several military installations around, and probably 40,000+ retirees in the community. I cannot ever remember a Lowe’s employee asking me if I was a veteran.

    My problem with Lowe’s is with some of their merchandise. We purchased a hot-water heater from them, and had the thing die on us while it was still under warranty FIVE TIMES. Finally bought a larger unit from a veteran friend of mine, and it’s still going. What’s really funny is both units were supposedly manufactured by the same company.

    I do prefer to buy my gardening supplies from Home Depot over Lowe’s because they seem to be hardier and better cared for. That may just be the stores I shop in.

    Liked by 1 person

  19. I am a veteran, 4 years active, 6 years active reserve. I have no problem with career servicemen being treated a cut above via discounts. They offer the heart of their lifespan in military service vs. people like me who choose basically to be civilians. They risk many more years of danger, often with harsher duties. You may disagree with my view, but you don’t have any reason to be offended by them. Home Depot is entitled to draw a line to control costs, and chose to draw it at a place that is sensible. I don’t see a reason why anyone should be actually offended by the policy. As for the conduct of the particular employee, well I’d want more definite evidence of malice before I started to organize the mob.

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    1. As I said before, the person in question wasn’t offended by not getting a discount when he’d gotten one previously. He WAS offended by he manager telling him that just serving four years wasn’t good enough. I doubt it was malice. Just a general lack of class and a whole lot of rudeness.

      Liked by 1 person

  20. You won’t like this, but honestly, if you are not active duty or in the Reserve or Guard or retired (typically after 20 years) (and I’m not sure what the VA Disabled status is because my husband is a disabled veteran, but he is also retired) you don’t have PX or Commissary privileges.

    As I said earlier, I am also a veteran, but I was only in the Army Reserve for a few years and was never called up, President Carter eliminated my spot, so I was released honorably before my enlistment was up.

    Anyway, if the government does not give special privileges to all veterans, regardless of time served or danger met, why should Home Depot give everyone who attended basic training a discount?

    No, not all veterans are equal.

    My father-in-law, who served in Korea and Vietnam and had 7 Purple Hearts by the time he retired was most definitely more worthy of respect than I am, with my paltry 3 1/2 years as a Behavioral Science Specialist 5th Class in the US Army Reserve (Yes, I’m that freaking old).

    Also, Lowes in the KC area does not offer any kind of veteran’s discount.

    The rules for Home Depot are that you must be able to display a military ID, active duty, reserve, guard or retired or a VA ID.

    You can’t just walk in with a DD214 and expect a discount.

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    1. Dearest Beth,

      You do yourself no favors by continuously missing the point. Also, you do yourself no favors by continuously missing the point. Finally, you do yourself no favors by continuously missing the point.

      Here is the point, which has been made several times:
      1. After a history of receiving a veteran’s discount at a particular Home Depot,
      2. A particular veteran was denied that discount, and,
      3. When he asked that particular store manager to clarify,
      4. That particular store manager SPOKE DISPARAGINGLY OF HIS SERVICE;
      5. An egregious error you approach closely with your choice of words “just walk in with a DD 214.”

      The point, once again, is that a particular manager was rude to a particular customer on a particular occasion. There were many other ways the manager could have responded that would not have been rude.

      Beth: you are being a duck.
      Suggestion, and it’s JUST a suggestion: Stop quacking, if you don’t want people to remember you as other-than-a-duck.

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      1. Did you notice that I said the unhappy customer should take it up with the corporate offices?
        Did you notice that I was disparaging my own service, that I don’t think my service is equal to that of many other veterans?

        Or are you just noticing what you want to notice?

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        1. Why in the world would you disparage your own service? That’s just silly. We all do our part. Some serve 20 and get out perfectly healthy. Others serve 4 and get out maimed for life. Others serve 7 and leave for various reasons. What they all have in common is that they SERVED – even for a short while. That’s not something a whole lot of people can say. So why would you put yourself down in this manner just to prove a point about a store?

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    2. Beth, you have completely missed the point – whether intentionally or otherwise. I would echo Pat’s reply. A lot.

      Liked by 1 person

      1. Nicki, if someone disagrees with you on something, is it your habit to disallow them from commenting?

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        1. Did you see the episode on Mythbusters where they test a duck’s quack to see if it echoes?
          I only bring that up because it is germane to the discussion.
          As it turns out, a duck’s quack DOES echo, but the echoed response is so close to the originally emitted noise that it’s impossible to discriminate.
          And what makes it germane, o Pundit of the Repetitious, is that you are saying EXACTLY the same thing, and are EXACTLY as close to the point as you were when you started.
          It’s a nice, tight shot group, but yer windage and elevation are both off, and you haven’t adjusted either one.
          (or)
          For The Purposes Of Attaining Wisdom, It Doesn’t Matter What YOU Say If It Has Nothing To Do With What Else Is Being Said.

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        2. Um… absolutely not. Why?

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        3. I could not comment for a couple of days, it was weird. Probably our little country ISP

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        4. That’s weird. WordPress has had hiccoughs lately. That may have been a problem too.

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    3. “No, not all veterans are equal.”

      All veterans are deserving of respect, regardless of whether you want to rank or stratify their service. And why the hell would anyone want to do that (and how would we even begin to do it)? I can just hear it now–“I served 6 years and you only served four.” “Oh yeah, well I was deployed twice and you were only once.” “But my MOS was harder and I outranked you.” etc. etc. What a headache. A veteran is a veteran.

      “with my paltry 3 1/2 years as a Behavioral Science Specialist 5th Class in the US Army Reserve”

      Not sure why you are disparaging your own service and career field. Does this make you feel better somehow? Would you call someone’s 3 1/2 year service paltry if they were an active duty special forces troop? How about if they were deployed to a war zone? How about if they lost a leg in said war zone? This is the slippery slope crap we get into when you start nitpicking about stuff like this.

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  21. I worked at Lowe’s for a bit after I retired, standard procedure for military discount was the same as the Home Depot policy. However, on Veteran’s day, Memorial day, and Independence day, ANY veteran got 10% with proof of service. I saw more than a few dog-eared DD-214’s. At that time, employees got 10% (it’s now 5%). On those 3 holidays, employees could use both the employee discount and veteran discount on top of the sale price. Rarely had a complaint over the veteran discount policy, it’s posted clearly at every register. This manager in question is still a dick, though.

    Liked by 1 person

    1. Yep, and that was the problem. I don’t even bother asking for a veterans’ discount. It just doesn’t occur to me. But to have a manager disparage my service, because I did four years active, and three years Guard? Yeah, I would have administered some wall-to-wall counseling.

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      1. “… I would have administered some wall-to-wall counseling.” I fear he might trip over a few footlockers along the way, however.

        So my 19 months in infantry combat followed by seven years in the reserves doesn’t qualify? But some Remington Raider who did twenty in air conditioned offices does?

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        1. Apparently not. I don’t mind that as much, since every business has the right to make a determination about what kind of discount, if any, they will give to anyone. My problem is more with the dick manager.

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  22. The lady doth give good advice, methinks. Well said.

    Liked by 1 person

  23. I am the friend of Nicki’s who this post is about. I wanted to add a few things here. #1, I don’t exaggerate, ever. Just kidding. We all do from time to time, I imagine. But with this instance, what I posted is exactly, or as well as my memory serves, what was said both by myself and the store manager.
    One issue that’s been at the back of my brain is the question “when did I know about the HD discount?” It was over the weekend that I remembered. It must have been at least six or seven years ago and I was at HD right after Memorial Day and I was wearing a ballcap from one of my old units that I was stationed with. As I was checking out, the cashier asked if I was a veteran and said that if I had an ID to prove that I was, they offered a discount. I was a little surprised, but I had my VA ID and showed it and received the discount. I had used it off and on whenever I remembered it.

    Back to the issue at hand. I contacted HD customer service email and gave an account of the interaction between myself and the manager. I stressed that I wasn’t writing to complain about their policy, but the actions of the manager.
    Here is the reply I received:

    Hello Mr. Harrell,
    I am so sorry for any trouble we have caused you sir and I personally thank you for everything you have given in defense of our country regardless of the term. And I really mean that.

    It is true that your ID must say “Services Connected” on it, nevertheless I will certainly share your comments with our leaders so that when they meet next quarter they will carefully re-evaluate the policy moving forward. Just so you know, you still qualify for our Holiday discount that is given on Memorial Day, Veteran’s Day, and Fourth of July. If I can be of further help, by all means give me a call at the number provided below or reply to this message.

    Thank you again for contacting The Home Depot and take care.

    I am not posting the person’s name who replied.
    I responded with:

    Thank you for your quick reply. I would hope that the comments from the manager are used as a teaching tool to make sure that others don’t make similar remarks.
    Have a great day,
    Jay

    I have not received a reply from HD.
    I did have a friend, who has started and runs a very successful computer company, post this to my page.
    “I think what’s shocking here is not whether or not Home Depot gives a discount to vets or what the size of that discount is. What’s really shocking me is that they have decided to draw an arbitrary line between different lengths of service, and even pre-qualified it with a disability. I mean businesses do this kind of a discount to attract military employees, for good marketing, and to show their appreciation for the men and women who risk their lives for the country. Even if you don’t agree with the discount or the % of discount, or even if you don’t support for all the wars the government has been fighting.. You should be asking yourself, ‘who the fuck is Home Depot to decide who is more of a vet!’

    To which I respond with “Exactly. They make their choice and I will make mine, with my wallet.”

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  24. Few articles I’ve seen recently tug at me as much as this one. It said a few things I wish I could have said–and tried to–several years ago, and still struggle with today. Obviously, the manager’s degradation of the veteran’s honest service was repugnant and in bad taste; he should worry about enforcing his company’s policies in a diplomatic way, and not making/interpreting them himself. Another obvious–a veteran (with tact) will not go around flaunting their service; but don’t ass them out of the few perks to which they may be entitled, and certainly don’t make them feel bad for what they did, because we’ve all walked a different path in life and chances are, they didn’t have to volunteer to do even that much.

    I’ve felt the burn from comments like these; ironically enough, one comes in the form of a joke from a current service member I know, i.e., “Jesus Christ. If you only served XXXX years and you’re getting XXXX % disability, I should be able to get at least that much.” I try not to take it personally, but I’ve heard him slam my military service time (and where I got my degree) more than once.

    Another veteran–“You didn’t serve in a war zone. I am in a position to tell. You are not a combat vet. My brothers in law, who were Vietnam era, with stuff blowing up around them–those are the real heroes.”

    Yet another–“I’m tired of people placing themselves in the same category as I am by saying they are a veteran, when they only served six months or a year. I think we need to re-define the term ‘veteran’.”

    I really don’t know how to address people like this, nor how to get them to stop, since (a) silence doesn’t work (b) diplomatic discussion doesn’t work (c) telling them they are wrong and to shut the eff up doesn’t work.

    Maybe it’s just a slight many people have to deal with, in a society that is so quick to label and judge😦 I feel for the guy in Home Depot to had to deal with the manager’s verbal diarrhea. Being labeled as a second class vet (or anything else) doesn’t feel great.

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  25. Your friend certainly seemed to feel entitled to a discount, one he had been given erroneously in the past. Just because he had received it previously does not mean he should continue to receive it when he did notbqualify. Whiny cry baby.

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    1. Wrong. Try actually comprehending what was written.

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