Just a note to those who want to purchase keyless entry systems for their vehicles, or replace them. Do not EVER EVER EVER deal with the shitbags at Original Keyless of Prescott Valley, AZ. I will not link to their site, because I refuse to give them any traffic. But in a nutshell…
On 20 December 2013, I ordered a keyless FOB for the Redhead’s car from Original Keyless in Arizona. They processed my $82.49 payment on 23 December 2013, and informed me that “We ship out most orders through USPS with Delivery or Signature confirmation within 3-5 business days of actual payment receipt. Once your order is packaged and delivered to USPS you will receive an update email with your shipment information.”
My aching asshole.
I contacted them on January 4th, with a request about the status of my order. I received the following reply:
“I looked up your order information and show the order has been authorized and sent downstairs to the shipping department to be packaged and shipped out.
I will send a note downstairs to check on your invoice # to pull up the tracking information..
I know once your order is packaged and shipped, you should have received an automated email with the tracking information that can be entered on the USPS website.”
Since then, I have sent numerous inquiries, and finally demands for a refund, and they refuse to respond, to refund my money or to communicate in any way. Their phone number has no voice mail, and no one picks up. Today, I attempted to call them at their listed phone number (928) 999-8005 only to get an automated message saying their voice mail box was full.
Essentially, they have stolen $82.49 and have not provided the product as promised.
I have reported these thieving bastards to the Better Business Bureau. The BBB has sent them correspondence, to which they have until 23 January to respond. I have also reported these scumbags to my bank, although I doubt there’s anything that can be done on that end.
So, if anyone has any other ideas, let me know.
UPDATE: According to my bank, the address for this shitbag outfit is:
11690 N LADY DOVE LANE PRESCOTT VALLEY, AZ 86315
The current resident of this address is listed as Nicole Cucuzza on Zabasearch. This is the correct person, because the search also has the PO Box of this crooked outfit listed under this woman’s name. Her phone number is listed as (928) 771-0050, although I am not sure if this number for her is current. But there is no doubt that this woman is somehow associated with this “store.”
MC Number: MC783290 US DOT Number: 2293925
Phone number: 928-308-8005
UPDATE #2: I was correct. The number above does belong to the Cucuzzas, and it conveniently goes to voice mail. Nicole Cucuzza is also the owner of this Original Keyless scam. More on her at the Ripoff Report.
11690 N LADY DOVE LN
PRESCOTT VALLEY, AZ 86315
UPDATE #3: I don’t think Nicole Cucuzza likes the attention she’s getting. I have received two emails tonight so far.
Hello, Again no money was taken. We do not collect money until it ships as shown to you on the email sent to you on 12/22/13.Your item was Temporarily Authorized. Please let us know if you have any other questions.
REMOTE PARTS – BASIC KEYS – “TRANSPONDER KEYS” & REMOTE COVERS for all types of vehicles! – Be sure to check out our NEW parts, keys & cover listings!Thanks!
This is a blatant lie. My bank account clearly states the money was taken out of my account and sent to Nicole at the N. Lady Dove Ln. address listed above.
The second email claims that there’s no way she will return my money once the order has been authorized, even though she claims in the above email that she didn’t take my money. And she claims that the return policy is clear on this. Except this is not a return, since I never received any confirmation of shipment, nor did I receive the merchandise I purchased. Ergo, the policy is invalid.
For your review, the order terms & conditions/return policy: http://www.originalkeyless.com/termsandconditions.sc Please note, the above link is posted on every single page of the website, and as indicated in checkout, by placing an order, you are indicating that you agree to all terms & conditions.
Please let us know if you have any other questions.
UPDATE #4: I’ve received a reply from the Prescott Valley Police Department. They’re very aware of Nicole Cucuzza and will be forwarding all information to Yavapai County Sheriff’s Office and the Postmaster General. I get the feeling there will be unpleasantness.
UPDATE #5: I just received the following email:
We are not a fraud company, we deal with hundreds of customers a month. We do get slowed down around the holidays and I apologize for that. Your order has been canceled and all funds returned. Have a nice day
My reply was as follows:
…since you claimed in a previous email that you took no money from my account, I find it fascinating that you now claim you will return money you supposedly didn’t take. Again, I will wait for confirmation from my bank of an issued refund for $82.49.